# Abdrahmen Hamouda

Abdrahmen Hamouda is a remote worker on Himalayas, Technical Support Specialist at HostPapa, Inc, based in Tunisia.

Source: https://himalayas.app/@abdrahmenhamouda

```text
Technical Support Specialist at HostPapa resolving web hosting, DNS, website, and email issues for customers.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Tunisia |
| Authorized to work in | Tunisia |
| Salary expectations | 50k+ USD |
| Job categories | Technical Support Specialist, Hosting Specialist, WordPress Support Engineer, SaaS Support Specialist |
| Skills | Technical Support, Web Hosting, Domain Management, DNS Configuration, Email Troubleshooting, Troubleshooting WordPress Functionality, Website Maintenance, SSL, SMTP, IMAP, POP3, MX Records, SPF, DKIM, DMARC |

## What I'm looking for

```text
I’m interested in remote opportunities in technical support, web hosting, WordPress, and SaaS.
```

## About

```text
At HostPapa, I helped customers resolve web hosting, DNS, website functionality, and email issues. I handled 40+ support cases daily and maintained a 95% positive customer rating.

At Web Hosting Canada, I supported hosting, account, domain, and website requests, maintaining 96% customer satisfaction. I’m interested in remote opportunities in technical support, web hosting, WordPress, and SaaS.
```

## Experience

### Technical Support Specialist

[HostPapa, Inc](https://himalayas.app/companies/hostpapa). Apr 2024 - Sep 2026

```text
Resolved web hosting, DNS, and website functionality issues for customers. Handled 40+ support cases daily, maintained a 95% positive customer rating, and reduced ticket response times by 30%.
```

Skills: Web-Hosting, DNS, Troubleshooting, Email-Configuration, Customer-Support, Ticket-Management, SLA-Compliance

### Web Specialist

Web Hosting Canada. Nov 2022 - Feb 2024

```text
Resolved hosting configuration, account, and website issues while managing multiple requests. Reduced live chat handling time by 25% and maintained a 96% customer satisfaction rate.
```

Skills: Web-Hosting, Domains, Troubleshooting, Live-Chat, Ticket-Management, Customer-Satisfaction

## Education

### Higher Institute of Technological Studies of Tunis

Bachelor's Degree, Computer Science. 2016 - 2018

```text
Pursued a Bachelor's Degree in Computer Science from 2016 to 2018.
```

## Tech stack

- cPanel

To contact Abdrahmen, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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