# Abderrahman Oueto

Abderrahman Oueto is a remote worker on Himalayas, Customer Support Agent at Lycamobile, based in Morocco.

Source: https://himalayas.app/@abderrahmanoueto

```text
Customer Support Agent at Lycamobile resolving mobile service issues across phone, email, and live chat.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Morocco |
| Authorized to work in | Morocco |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Technical Support Specialist |
| Skills | Customer Support, Technical Support, Customer Retention, Troubleshooting, AI and Automation, Python, CRM, Ticketing Systems, Excel, Google Sheets, Generative AI tools |
| LinkedIn | https://linkedin.com/in/abderrahman-oueto-2245762b6 |

## What I'm looking for

```text
I’m seeking a Technical Support role where I can apply my customer support experience and Python training, contributing to a team that values customer satisfaction and technical growth.
```

## About

```text
At Lycamobile, I support customers by phone, email, and live chat, resolving issues with SIM activation, billing, top-ups, and mobile services. I troubleshoot network, data, and account problems, and document and escalate complex cases.

After training in Python, I’m looking to apply automation skills in a Technical Support role. I’m interested in contributing to a team that values customer satisfaction and technical growth.
```

## Experience

### Customer Support Agent

Lycamobile. Aug 2023 - Jan 2026

```text
Provided support across phone, email, and live chat, resolving issues related to SIM activation, billing, top-ups, and mobile services. Troubleshot technical issues and escalated complex cases with accurate documentation.
```

Skills: Customer-Support, Phone-Support, Email-Support, Live-Chat, Troubleshooting, CRM, Ticketing, De-escalation, Communication-Skills

## Education

### Ibn Zohr University

Bachelor's Degree, English Studies

```text
Bachelor's Degree in English Studies from Ibn Zohr University, Agadir, Morocco, completed in 2023.
```

### Mohamed El Yazidi High School

Baccalaureate, General

```text
Baccalaureate from Mohamed El Yazidi High School, Tighirt, Morocco, completed in 2020.
```

## Tech stack

- Python
- Google Sheets

To contact Abderrahman, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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