# Abdelrahman Elsabrot

Abdelrahman Elsabrot is a remote worker on Himalayas, Operational Manager at TVS, based in Egypt.

Source: https://himalayas.app/@abdelrahmanelsabrot

```text
Operational Manager at TVS who launched four international travel products and built a retention matrix that generated $137,822.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Egypt |
| Authorized to work in | Egypt |
| Salary expectations | 32k+ USD |
| Job categories | Customer Success Operations Manager, Customer Success Manager, QA Manager, Technical Support Specialist, Account Manager |
| Skills | B2B Account Management, Customer Success, Revenue Operations, Customer Retention, Upselling, Churn Prevention, Quality Assurance, QA auditing, SLA Compliance, Designing Operational Processes, Strategic Reporting, Travel Document Processing, DS 160, DS 11, DS 82 |

## About

```text
At TVS, I helped launch a travel-visa startup by establishing workflows and day-to-day operations with the owners and CTO. I designed processes for four international travel products, which generated $689,112 in revenue.

I also built a customer retention matrix that generated $137,822 in retained revenue. I oversee revenue performance and customer resolutions, including chargebacks, cancellations, and refunds.

At Community Phone, I co-launched B2B operations and managed 52+ accounts through onboarding, retention, and expansion. Earlier at Naos Solutions, I led QA operations across 16+ client programs and improved QA scores from about 80% to over 95% across 85 agents.
```

## Experience

### Operational Manager (current)

TVS. Jan 2026 - Present

```text
Spearheaded the operational launch of a travel-visa startup, establishing workflows and processes. Designed SOPs enabling launch of four international travel products, generating $689,112 in revenue and $57,426 MRR.
```

Skills: SOP-Design, Process-Optimization, Revenue-Operations, Customer-Retention, Team-Leadership, Visa-Processing

### Travel Advisor

[GovAssist](https://himalayas.app/companies/govassist). Jan 2025 - Jan 2026

```text
Assisted travelers with processing documents for travel to the U.S., Europe, Canada, India, and more. Developed expertise in DS-160 forms and embassy portals, managing 49+ daily requests.
```

Skills: DS-160, Embassy-Portal-Applications, ESTA, Eta, Billing, Refund-Handling, Customer-Service

### B2B Sales & Account Manager

[Community Phone](https://himalayas.app/companies/community-phone). Jan 2024 - Jan 2025

```text
Co-launched B2B operations and owned full lifecycle of 52+ accounts. Generated $1,000+ expansion MRR and retained $2,000+ MRR monthly through proactive account management.
```

Skills: B2B-Sales, Account-Management, HubSpot, Salesforce, ZTE, Moxee, SaaS, Customer-Onboarding, Strategic-Business-Reviews

### Technical Support Specialist

[Community Phone](https://himalayas.app/companies/community-phone). Jan 2023 - Dec 2023

```text
Resolved 35+ daily calls across phone, chat, and email while maintaining 88% FCR/CRI and 9+ CSAT scores. Generated ~$400 monthly MRR through upselling and retained ~$600 in at-risk revenue.
```

Skills: Technical-Support, Upselling, Churn-Prevention, CSAT, FCR, CRI

### Quality Assurance Manager

Naos Solutions. Jan 2020 - Jan 2023

```text
Led QA operations across 16+ client programs, improving QA scores from ~80% to 95%+ across 85 agents. Designed performance dashboards and ran weekly calibration sessions.
```

Skills: QA-auditing, Performance-Coaching, SLA-Compliance, Dashboard-Design, Pivot-Tables, Calibration, Payroll

### Billing Representative

Vodafone UK. Jan 2018 - Jan 2020

```text
Managed customer accounts, resolved billing and technical issues, and upsold additional services. Conducted troubleshooting and account management through Cisco's portals.
```

Skills: Billing, Troubleshooting, Account-Management, Cisco-Halo, Cisco-Siebel, Upselling

## Education

### University of Alexandria

Bachelor of Arts, Accounting

```text
Bachelor of Arts in Accounting from the University of Alexandria, completed in 2023.
```

## Tech stack

- Salesforce
- Django
- Slack
- Zendesk
- HubSpot
- ClickUp
- Eta

To contact Abdelrahman, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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