# Abbie Downey

Abbie Downey is a remote worker on Himalayas, Customer Service Representative at Clopay Corporation, based in United States.

Source: https://himalayas.app/@abbiedowney

```text
Customer Service Representative at Clopay Corporation resolving product, order, shipping, and warranty questions.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 55k+ USD |
| Job categories | Customer Service, Print Production Specialist, Paint Technician |
| Skills | Customer Service, Customer Engagement, Complaint Handling, Client Management, ERP, Inbound Call Handling, Order Entry, Warranty Requests, Shipping Inquiry Resolution, Digital Printing, Screen Printing, Artwork Review, Print Layout, Adobe Illustrator, VerseWorks |

## About

```text
At Clopay Corporation, I answer customer inquiries about products and services, explain specifications, pricing, and availability, and enter orders accurately into ERP systems.

I handle high call volumes and resolve shipping questions using tracking information and delivery schedules. I also review warranty requests and route issues to the appropriate Clopay teams.

Before Clopay Corporation, I worked as a Print Specialist at Totally Promotional, operating digital and screen printing equipment and preparing artwork files and print layouts for production approval.

At JAFE Decorating, I programmed and operated AIC robotics to meet client specifications and prepared surfaces for decorating projects.
```

## Experience

### Customer Service Representative (current)

Clopay Corporation. Apr 2024 - Present

```text
Answered customer inquiries and provided accurate information regarding products and services. Handled high call volumes efficiently, meeting quality service standards and resolving escalated issues.
```

Skills: Customer-Service, ERP, Microsoft-Word, Microsoft-Office, Complaint-Handling, Client-Management, Excel, PowerPoint, Workflow-Coordination, Communication-Skills

### Print Specialist

Totally Promotional. Nov 2021 - Apr 2024

```text
Operated digital and screen printing equipment for custom orders, reviewed artwork files, and prepared print layouts. Created custom merchandising using Adobe Illustrator and VerseWorks.
```

Skills: Adobe-Illustrator, VerseWorks, Print-Production, Quality-Assurance, Training

### Paint Technician

JAFE Decorating. Apr 2015 - Nov 2020

```text
Programmed and operated AIC robotics to meet client specifications. Collaborated with quality control to ensure product outcomes aligned with client preferences.
```

Skills: Robotics, Quality-Control, Surface-Preparation, Client-Specifications

## Education

### Greenville Senior High

Diploma, General Studies

```text
Completed high school education and earned a diploma in 2009.
```

## Tech stack

- Microsoft Excel
- Adobe Illustrator
- Microsoft Word
- Microsoft Office

To contact Abbie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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