# abayomi jaji User

abayomi jaji User is a remote worker on Himalayas, Customer Support (Email) at Online Store, based in Nigeria.

Source: https://himalayas.app/@abayomijajiuser

```text
Customer support specialist at an online store, resolving refund requests and guiding customers through product questions.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Representative, Chat Support Representative, Phone Support Representative, Email Support Representative |
| Skills | Email Support, Refund Handling, Complaint Handling, Customer Experience, Live Chat, Phone Support, Ticketing, Ticket Prioritization, Ticket Escalation, Help Desk Tools, CRM Basics, Business Emails, Inbound Marketing, Gmail, Google Docs |
| LinkedIn | https://linkedin.com/in/jaji-abayomi-muftaudeen |

## What I'm looking for

```text
I’m seeking part-time remote roles in live chat, phone, and ticket-based email support, with flexible hours.
```

## About

```text
At an online store, I respond to customer emails about refunds, product compatibility, and usage questions. I verify each issue, follow the refund policy, and explain amounts, timelines, and next steps clearly.

I follow cases through to completion, including refunds from the first request to payment. I also guide beginners through unfamiliar digital tools and processes in simple language.

Alongside email support, I’ve practised live chat replies, recorded mock phone calls, and the full ticket cycle in a help desk tool. I stay calm and professional when customers are frustrated.

I’ve completed HP LIFE courses in Customer Experience, Business Email, and Critical Thinking in the AI Era, as well as the HubSpot Inbound Certification. I’m set up for reliable remote work and am seeking part-time remote support roles.
```

## Experience

### Customer Support (Email) (current)

Online Store. Jan 2025 - Present

```text
Responded to customer emails about refund requests, product compatibility, and usage questions. Verified issues, followed refund policy, and explained next steps clearly.
```

Skills: Email-Support, Refund-Handling, Product-Knowledge, Client-Communication, Problem-Solving, Gmail, Google-Docs, Google-Sheets, Excel, Slack, Discord, Telegram, Zoom

## Education

### Federal University Oye-Ekiti

Bachelor of Engineering, Material and Metallurgical Engineering

```text
Pursuing a Bachelor of Engineering in Material and Metallurgical Engineering with expected graduation in 2028.
```

### HP LIFE

HP LIFE: Customer Experience, Customer Experience

```text
Completed the Customer Experience course.
```

### HP LIFE

HP LIFE: Business Email, Business Email

```text
Completed the Business Email course.
```

### HP LIFE

HP LIFE: Critical Thinking in the AI Era, Critical Thinking in the AI Era

```text
Completed the Critical Thinking in the AI Era course.
```

### HubSpot

HubSpot: Inbound Certification, Inbound Marketing

```text
Completed the Inbound Certification.
```

## Tech stack

- Google Docs
- Gmail
- Slack
- Telegram
- HubSpot
- Google Sheets
- Microsoft Excel
- Discord
- Zoom

To contact abayomi jaji, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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