# Aamir Sheikh

Aamir Sheikh is a remote worker on Himalayas, Quality Assurance Analyst at Pepper Advantage, based in United Kingdom.

Source: https://himalayas.app/@aamirsheikh1

```text
Quality Assurance Analyst at Pepper Advantage, reviewing customer outcomes and regulatory compliance across collections and recoveries.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 35k+ GBP |
| Job categories | QA Analyst, QA Specialist, QA Manager, Collections Specialist, Credit Controller |
| Skills | Quality Assurance, Regulatory Compliance, Customer Outcomes, Journey Reviews, Collections, Recoveries, Financial Difficulties, Risk Based Monitoring, Consumer Duty, FCA Compliance, MCOB, DISP, Recovery Litigation, Arrears Management, Credit Control |

## About

```text
At Pepper Advantage, I deliver quality assurance reviews focused on fair customer outcomes, regulatory compliance, and colleague competency. I have remained in the same core role through organisational transitions from Bradford & Bingley Group to UKAR, Computershare Loan Services, and Pepper Advantage.

I conduct end-to-end and customer journey reviews across litigation and non-litigation accounts, and carry out risk-based monitoring across Collections, Recoveries, and Financial Difficulties. I also review external debt collection agencies and support the implementation of FCA regulations, including Consumer Duty and Customer Outcomes.

I train, coach, and assess colleagues, including competency sign-off and training and competence reviews, and act as a subject matter expert for Quality Assurance and Customer Outcomes queries. Earlier in my career, I developed a pricing system for Flexitallic Ltd. using Visual Basic 6, SQL, and Microsoft Excel.
```

## Experience

### Quality Assurance Analyst

Pepper Advantage. Oct 2010 - Oct 2026

```text
Deliver QA reviews to ensure fair customer outcomes, regulatory compliance, and colleague competency. Conduct end-to-end and customer journey reviews across litigation and non-litigation accounts.
```

Skills: Quality-Assurance, Regulatory-Compliance, Customer-Outcomes, Call-Quality-Assessment, Coaching, Risk-Based-Monitoring, FCA-Compliance, Consumer-Duty, Collections-Agency, Training, Mentorship, Process-Improvement

### Specialist Collector

Bradford & Bingley. Jan 2009 - Oct 2010

```text
Managed arrears portfolios and agreed sustainable forbearance and repayment solutions. Delivered customer service through inbound and outbound contact and resolved complaints in line with policies.
```

Skills: Arrears-Management, Forbearance, Customer-Service, Complaint-Resolution, Collections, Credit-Management, Litigation, LPA-Receivership, IT-Support

### Administrator

Yorkshire Building Society. Sep 2006 - Sep 2008

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Managed mortgage account closures, portability requests, and customer refunds. Processed funds transfers, CHAPS payments, and cheque transactions.
```

Skills: Mortgage-Servicing, Account-Management, Payment-Processing, CHAPS, Customer-Service, Compliance

### Project Assistant Developer

Flexitallic Ltd. Mar 2006 - Aug 2006

```text
Developed and implemented a comprehensive pricing system using Visual Basic 6, SQL, and Microsoft Excel. Automated production of client pricing lists, improving efficiency and accuracy.
```

Skills: Visual-Basic-6, SQL, Excel, Pricing-Systems, Automation

### IT Engineer

Computer People. Jul 2005 - Feb 2006

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Provided IT support across multiple client environments through contract assignments. Performed hardware and software installations, upgrades, and system deployments.
```

Skills: IT-Support, Hardware-installation, Software-Installation, System-Deployment, Virus-Scan, Troubleshooting, Network-Installations, Chip-and-PIN, Remote-Support

## Education

### NOCN

Level 3 Diploma in Managerial Skills, Leadership and Management. 2019 - 2021

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Level 3 Diploma in Leadership and Level 3 Diploma in Managerial Skills, completed while working full-time and sponsored by Computershare Loan Services.
```

### City & Guilds

Level 3 Diploma in Leadership, Leadership and Management. 2019 - 2021

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Level 3 Diploma in Leadership and Level 3 Diploma in Managerial Skills, completed while working full-time and sponsored by Computershare Loan Services.
```

### University of Bradford

Master of Computer Science, Computer Science. 2003 - 2005

```text
Master of Computer Science (M.Sc. Computing) from the University of Bradford, UK, from September 2003 to July 2005.
```

### Degree College Kotli

Bachelor of Science, Economics and Statistics. 1998 - 2000

```text
Bachelor of Science (B.Sc. Economics and Statistics) from Degree College Kotli, AJK, Pakistan, from March 1998 to December 2000.
```

## Tech stack

- Microsoft Excel
- SQL

To contact Aamir, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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