# Aaliyah Deewan Aaliyah Deewan is a remote worker on Himalayas, Founder & Operations Manager at Zenplora, based in South Africa. Source: https://himalayas.app/@aaliyahdeewan ```text 15+ yrs legal, client support & debt recovery expert. Reliable, POPIA-savvy, remote-ready. Seeking long-term legal/client support role. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | South Africa | | Authorized to work in | South Africa | | Salary expectations | 8k-14k USD | | Job categories | Legal Intake Specialist, Legal Support Specialist, Client Services Specialist, Customer Service, Customer Support | | Skills | Client intake, Legal Administration, Debt Recovery, Collections, Call Handling, Escalation Management, Confidentiality, POPIA Compliance, Data Entry, Customer Service | | Website | https://zenplora.co.za | | Portfolio | https://linkedin.com/in/aaliyah-deewan-982b74378 | | LinkedIn | https://linkedin.com/in/aaliyah-deewan-982b74378/ | ## What I'm looking for ```text I'm seeking a long-term remote Legal Intake, Legal Support, or Client Services role where I can support clients professionally, manage sensitive information accurately, and work US or UK time-zone hours. ``` ## About ```text Being Fluent in English, I've supported legal and pre-legal clients at Venns Attorneys, handling high volumes of telephone and email enquiries, gathering sensitive information, maintaining records, and escalating matters appropriately. Across nearly 15 years at NDC Credit Management, I progressed from frontline roles to Collections Supervisor. I managed client accounts, payment arrangements, tracing, collections activity, and pre-legal debt recovery processes while maintaining POPIA compliance. I now manage digital store administration at Zenplora and bring a calm, structured approach to remote client communication, accurate data handling, and sensitive legal matters. ``` ## Experience ### Founder & Operations Manager (current) Zenplora. Jul 2025 - Present ```text Managed digital product listings, catalogue information, customer enquiries, and online store administration. Maintained accurate product, order, and customer information across digital platforms. ``` Skills: Ecommerce, Digital-Product-Management, Customer-Service, AI-Tools, Administrative-Support ### Call Centre Agent / Legal Admin Support Venns Attorneys. Jul 2023 - Jul 2025 ```text Handled high volumes of client enquiries by telephone and email relating to legal processes, accounts, and documentation. Gathered and recorded client information accurately and maintained detailed internal records. Worked on Standard Bank of South Africa (SBSA) and Vehicle Asset Finance (VAF) accounts, including required FICA compliance testing. ``` Skills: Client-intake, Legal-Administration, Debt-Recovery, POPIA-Compliance, Microsoft-Office, Communication-Skills ### Debt Recovery Supervisor NDC Credit Management. Oct 2008 - Jun 2023 ```text Progressed through multiple roles to Collections Supervisor, managing high-volume client accounts (across diverse client sectors including schools, medical practices, rental property agencies, and private individuals), tracing, payment arrangements, training and collection activities. Resolved challenging client interactions using active listening and structured questioning. ``` Skills: Debt-Recovery, Collections, Client-Communication, Team-Leadership, POPIA, Microsoft-Office ### Customer Service / Front & Back of House Manager Golden Horse Casino. Jan 2003 - Dec 2008 ```text Delivered face-to-face customer service in high-volume environments and resolved complaints professionally. Supervised front-of-house and back-of-house operations across three dining establishments. ``` Skills: Customer-Service, Team-Supervision, Operations-Management, Complaint-Resolution ### Customer Service / Floor Manager Whistle Stop, Shell Ultra City. Jan 1997 - Dec 2003 ```text Progressed from entry-level roles to Floor Manager, directing, scheduling, and mentoring shift teams while upholding customer service, health, safety, and franchise standards. ``` Skills: Customer-Service, Team-Leadership, Scheduling, Health-and-Safety-Compliance ## Education ### HubSpot Academy HubSpot Inbound Certification, Inbound Marketing. 2026 - 2028. Grade: 90% ```text Completed the HubSpot Inbound Certification with a score of 90%. ``` ### HubSpot Academy HubSpot Sales Hub Software Certification, Sales. 2026 - 2027. Grade: 88.90% ```text Completed the HubSpot Sales Hub Software Certification with a score of 88.90%. ``` ### EF SET EF SET 4-Skill English Certificate, English. Grade: 71% ```text Earned the EF SET 4-Skill English Certificate with a score of 71%, demonstrating C2 Proficient proficiency. ``` ### People Solutions Team Leadership (NQF Level 4), Leadership ```text Completed Team Leadership training at NQF Level 4. ``` ### Pro Tech Computer College Computer Fundamentals, Computer Fundamentals. Grade: 100% ```text Completed Computer Fundamentals training with a score of 100%. ``` ### Drakensberg Secondary School High School, Matric NQF Level 4. 1995 - 2000. Grade: 12 Activities and societies: Subjects include English, Afrikaans, Computers, Accounting and Math ## Tech stack - Shopify - HubSpot - Google Workspace - Microsoft Excel - Canva - Anthropic Claude API - Google Gemini API - CapCut - ChatGPT - Microsoft Word - Microsoft Outlook To contact Aaliyah, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Ayanda Octavia](https://himalayas.app/@ayandaoctavia): Vetting Agent, FNB International - [innocentia matshoba](https://himalayas.app/@innocentiamatshoba): Collections Specialist, IWG - [Nazreen Gangat](https://himalayas.app/@nazreengangat): Events Support, Bravado Support Staffing Agency - [Unathi Kenke](https://himalayas.app/@unathikenke): Data Capturer, The Document Warehouse - [Darnelle Naidoo](https://himalayas.app/@darnellenaidoo): Customer Service Representative, Outworx - [Anca Grobler](https://himalayas.app/@ancagrobler1): Pre Litigation & Recoveries Technician, DLG Legal Services - [Mutsundzuxi Innostacia Maluleke](https://himalayas.app/@mutsundzuxiinnostaci): Virtual Assistant, Fiverr - [Jacqueline Dick](https://himalayas.app/@jacquelinedick): Admin Team Leader, Inshoor Insurance Brokers - [Asanda Mathontsi](https://himalayas.app/@asandamathontsi): Administrator, Lux Projects - [Vusi prince Khoza](https://himalayas.app/@vusiprincekhoza): International Investment & Stock Trading Support Agent, CXAI