# Пламена Жекова

Пламена Жекова is a remote worker on Himalayas, Owner / E-commerce & Customer Service at MT SPORT, based in Bulgaria.

Source: https://himalayas.app/@0006796

```text
E-commerce and customer service professional at MT SPORT who processed orders from inquiry through delivery.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Bulgaria |
| Authorized to work in | Bulgaria |
| Salary expectations | 55k+ EUR |
| Job categories | Customer Support Representative, E Commerce Support Specialist, Back Office Specialist, Order Processing Specialist |
| Skills | Customer Service, Customer Support, Order Processing, Order Tracking, E Commerce Operations, Email Support, Live Chat, Client Communication, Complaint Resolution, Courier Coordination, Delivery Coordination, Social Media Communication, Microsoft Office, Google Workspace, CRM Systems |

## What I'm looking for

```text
I’m seeking a long-term, fully remote role in Customer Support, Customer Service, E-commerce Support, Back Office, or Order Processing. I’m available for 6–8 hours per day and comfortable working with international teams.
```

## About

```text
At MT SPORT, I handled customer communication across phone, chat, email, and messaging platforms.

I processed and tracked orders from inquiry through delivery, shared product and delivery information, and coordinated shipments with courier companies.

I resolved customer issues and complaints, followed up with customers, and supported communication through social media. I’m seeking a long-term remote role in customer support, customer service, e-commerce support, back office, or order processing.
```

## Experience

### Owner / E-commerce & Customer Service

MT SPORT. Jan 2020 - Dec 2024

```text
Managed daily customer communication via phone, chat, email, and messaging platforms. Processed and tracked customer orders from inquiry through delivery, resolved issues, and coordinated shipments with courier companies.
```

Skills: Customer-Support, Customer-Service, Order-Processing, Order-Tracking, Email-Support, Live-Chat, Social-Media-Communication, Courier-Coordination, problem-resolution, Microsoft-Office, Google-Workspace

## Education

### College

College, Marketing Management and Hospitality in Tourism

```text
Completed a 3-year program in Marketing Management and Hospitality in Tourism.
```

## Tech stack

- Google Workspace

To contact Пламена, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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