# Виола Сергеева

Виола Сергеева is a remote worker on Himalayas, Security Operations Center Specialist / Security Officer at Viking Security AS, based in Estonia.

Source: https://himalayas.app/@0006284

```text
I monitor security systems, dispatch patrols and technicians, handle incidents, and support clients & government sites via calls and email.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Estonia |
| Authorized to work in | Estonia |
| Salary expectations | 20k+ EUR |
| Job categories | Security Operations Center Specialist, Security Officer, CCTV Operator, Administrative Assistant, Customer Service |
| Skills | Customer Service, Security Monitoring, Administrative Support, Problem Solving, Task Management, Team Coordination, CCTV Monitoring, Incident Response, Incident Reporting, Access Control, Documentation, Cash Handling, Card Transactions, Russian, English, Estonian |

## What I'm looking for

```text
I'm looking for a role where I can use security monitoring, incident response, administrative support, and customer service skills in a professional, fast-paced environment.
```

## About

```text
I've monitored security systems, live CCTV feeds, and incident risks at leading Security company, responding to incidents, preparing documentation, and supporting clients professionally.

I've also supported the Italian Embassy with access control and administration, and built customer-facing experience as a live game presenter and customer service representative.
```

## Experience

### Security Operations Center Specialist / Security Officer

Viking Security AS. May 2025 - Sep 2026

```text
Monitored security systems and responded to incidents. Assisted clients and resolved issues professionally, while managing internal software systems and documentation.
```

Skills: Security-Monitoring, Incident-Response, Client-Assistance, Documentation, Software-Systems

### Security Officer / Administrative Assistant

Italian Embassy. Sep 2024 - Sep 2026

```text
Controlled access and maintained a safe environment. Performed administrative and clerical tasks while communicating professionally with clients and visitors.
```

Skills: Access-Control, Security, Administrative-Support, Communication-Skills

### CCTV / Surveillance Operator

Viking Security AS. Jun 2024 - Sep 2026

```text
Monitored live CCTV feeds in real time and identified potential security risks. Prepared incident reports and documentation.
```

Skills: CCTV-Monitoring, Surveillance, Risk-Assessment, Incident-Reporting

### Game Presenter

Studworks OÜ. Oct 2022 - May 2024

```text
Hosted and presented live online games in English. Worked professionally in front of the camera in a fast-paced and dynamic environment.
```

Skills: Live-Presentation, Communication-Skills, camera-presence, Fast-Paced-Work

### Customer Service Representative

Unknown. Jan 2020 - Dec 2022

```text
Provided professional customer service and processed cash and card transactions. Worked effectively as part of a team and maintained company service standards.
```

Skills: Customer-Service, Cash-Handling, Card-Transactions, Teamwork

## Education

### Haabersti Vene Gümnaasium

High School Diploma, General Studies. 2010 - 2022

```text
Completed high school education at Haabersti Vene Gümnaasium from 2010 to 2022.
```

## Tech stack

- Google Docs
- Gmail
- Adobe Photoshop
- Microsoft Teams
- Google Workspace
- Gemini
- Google Sheets
- Microsoft Excel
- Canva
- Claude Code
- ChatGPT
- Microsoft Outlook
- Microsoft PowerPoint

To contact Виола, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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