Behavioral Health Care Manager

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity:

We are currently seeking a Behavioral Health Care Manager who is interested in supporting and coordinating the mental and physical health of patients on an assigned patient caseload with the patient’s Primary Care Provider and other Behavioral Health Providers.

What you'll likely be working on:

• Supporting the mental and physical health care of patients on an assigned patient caseload
• Closely coordinating care with the patient’s Primary Care Clinician and other members of the Mindset clinical team including Mental Health Providers
• Facilitating patient engagement, arranging follow-up care, and documenting patient progress and treatment recommendations in EMR and other required systems
• Providing patient education about common mental health and substance abuse disorders and available treatment options, as well as recommending self-help resources as indicated
• Systematically tracking treatment response and monitoring patients (live and asynchronously) for changes in clinical symptoms and treatment side effects or complications
• Supporting psychotropic medication management as prescribed by the Primary Care Provider, focusing on treatment adherence monitoring, side effects, and effectiveness
• Providing brief psychoeducational and skills training interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as directed by licensed clinician
• Participating in regularly scheduled virtual caseload consultations with the psychiatric consultant and communicating resulting treatment recommendations to the patient’s Primary Care Clinician
• Facilitating treatment plan changes for patients who are not improving as expected in consultation with the primary care provider, the psychiatric consultant and/or Mindset staff
• Creating, and maintaining lists of referral resources and facilitating referrals for clinically indicated services outside of the organization (e.g., support groups, employee assistance programs, behavioral health specialty care, substance abuse treatment)
• Developing and complete relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload.
• Developing and participating in quality improvement efforts and program evaluation

Education, licenses, and experiences required for this role:

• Bachelor’s or higher degree in psychology, education, social work, public health, nursing or other life science OR coaching certification from an accredited training program (as approved by the NB-HWC, Associated Certified Coach (ACC), Professional Certified Coach (PCC), OR Behavioral Health Support Specialist (BHSS) credential).
• At least 1 year of demonstrated abilities in case management and behavioral health care navigation and coordination
• Working knowledge of evidence-based psychosocial treatments and brief behavioral skills training interventions for common mental health disorders, when appropriate (e.g., motivational interviewing, problem-solving treatment, behavioral activation).
• Basic knowledge of psychopharmacology for common mental health disorders that is within appropriate scope of practice for type of provider filling role
• Experience with evidence-based coaching, counseling techniques and MH crisis line experience
• A working knowledge of common mental health and/or substance abuse disorders
• Ability to work during regular business hours M-F in Eastern Time Zone

One Medical Providers also demonstrate:

• A passion for human-centered primary care
• The ability to successfully communicate with and provide care to individuals of all backgrounds
• The ability to effectively use technology to deliver high quality care
• The desire to be an integral part of a team dedicated to changing healthcare delivery
• The ability to confidently navigate uncertain situations with both patients and colleagues and the ability to practice effectively within the dynamic organizational and financial structures of a primary care delivery system
• An openness to feedback and reflection to gain productive insight into strengths and weaknesses
• Readiness to adapt personal and interpersonal behavior to meet the needs of our patients
• Has exceptional capacity to multitask, is flexible, and is comfortable with ambiguity
• Has excellent communication and interpersonal skills

Physical Space Requirements:

• HIPAA compliant area within home that is secure, quiet and isolated from others to protect PHI
• Reliable internet connection

Benefits designed to aid your health and wellness:

Taking care of you today

• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• Free PsychHub subscription

Protecting your future for you and your family

• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time, virtual role requiring to be available in Eastern Time Zone.

One Medicalis committed to fair and equitable compensation practices.

The base salary range for this role is $70,000 to $83,000 per year. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit https://www.onemedical.com/careers/.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.