Site Reliability Engineer

Hi, We’re AffiniPay!

AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 11 years in a row, and as a result, our teams continue to grow as well!

AffiniPay is looking for a Site Reliability Engineer to help us build and maintain our next-generation platform. You will be a member of the newly created Platform Engineering Organization, which is responsible for the software delivery and infrastructure management focusing on availability, performance and security and core service layers supporting our core payments platform and practice management software. We serve over 200,000 legal professionals and process over $18 billion in payments every year! You will work closely with our development team to ensure they have the tools needed to build, test, and deploy code with ease and ensure developer and QA engineer success. You will engineer and maintain configuration management environments, software delivery pipelines, IaC processes, technical governance and observability tools among other areas of platform availability. .

What You’ll Do:

• Automate deployment, monitoring, management, and incident response for 100% cloud based infrastructure
• Monitor site availability, stability and performance and resolve site issues and work with observability team to fine tune alerting, monitors and metrics
• Scale infrastructure to meet rapidly growing demand with attention to cost and customer usage patterns
• Monitor and evolve system performance leveraging observability metrics for decision making and case building of needed changes
• Participate in the design and implementation of robust disaster recovery solutions supporting company-defined restore point and time objectives
• Share in new feature design as the cloud SME supporting container/k8s first designs
• Collaborate with developers to bring new features and services into production while maintaining structure and standards for introducing new tech
• Develop and improve operational best practices and procedures
• Participate in an on-call rotation and provide emergency support outside of normally scheduled hours as needed
• Design, provision, and manage cloud infrastructure in AWS
• Propose standard methodologies for continuous integration and deployment, performance and health monitoring, and alerting.
• Develop, implement and own internal tooling and automation as your product

About You:

• 5+ years of professional technical experience in software engineering, cloud operations or a related function.
• 3+ years of experience within a DevOps or SRE role
• Documented experience provisioning and managing infrastructure in a public cloud environment such as AWS (preferred), Google Cloud Platform, or Azure
• Experience with Linux container technologies, such as Docker, OCI, LXC and ability to administer, build and deploy images in an automated manner.
• Solid understanding of how a Kubernetes Platform operates (service discovery, deployments, monitoring, scheduling, load balancing)
• Proficiency in at least one, ideally more of the following programming or scripting languages: Ruby, Python, Java, Javascript (NodeJS), Bash
• Extensive experience utilizing Infrastructure as Code to provision and maintain infrastructure: Terraform (preferred), CloudFormation
• Experience with relational database systems such as MySQL (preferred) and PostgreSQL, to include understanding and optimizing SQL queries
• Experience with Kafka on an MSK environment is a strong plus
• Experience with ElasticSearch is a plus
• Experience implementing and maintaining CI pipelines using CircleCI (preferred), Jenkins, Github Actions, Gitlab, Azure Devops, etc.
• Experience with Windows Server is a plus
• Solid understanding of networking concepts and how they are applied and controlled in a cloud environment
• Experience managing resources in a PCI controlled environment (highly preferred)
• An understanding and passion for developing highly secure and highly available systems
• Bachelor's degree in Computer Engineering, Computer Science, or a related field (or equivalent experience).

Additional Information:

The base pay range for this position is between $120,000-$185,000 USD annually. The salary range for performing this role outside of the US / Austin / California may differ. AffiniPay is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.

If you're located near our San Diego or Austin offices, we offer hybrid work options.

Our Story

Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), Docketwise (Immigration & Case Management Software), (Soluno (Legal Accounting), and Woodpecker (Legal Document Automation). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.

Diversity, Equity & Inclusion at AffiniPay

At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Benefits that Benefit You!

As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups