Ratnesh Gupta
@ratneshgupta
Results-driven team leader with experience in technical support and quality auditing.
IndiaWhat I'm looking for
As a seasoned team leader with a strong background in technical support and quality auditing, I leverage my expertise to drive operational excellence and deliver exceptional client experiences. With a proven track record of success in leading teams and resolving complex issues, I am confident in my ability to make a meaningful impact in a progressive and dynamic organization.
Throughout my career, I have developed a unique blend of technical and interpersonal skills, which enable me to effectively communicate with clients, empower team members, and foster a culture of open communication. My experience in quality auditing has equipped me with the skills to identify areas for improvement and implement corrective actions.
I am a zealous learner with a passion for staying up-to-date with the latest technologies and trends. My strong problem-solving abilities, positive attitude, and emotional maturity make me an asset to any organization.
Experience
Team Leader
Tata Consultancy Services
Jan 2019 - Present (5 years 5 months)
Empowering and guiding the team to achieve operational excellence, meet objectives, and deliver exceptional client experiences.
Quality Auditor/Analyst
Ensure Support Services (Redington India Ltd)
Apr 2014 - Jan 2016 (1 year 9 months)
Audited calls on a daily basis, shared feedback, and analyzed surveyed cases to find improvement areas.
Technical Support Associate
Convergys India Services Private Ltd
May 2017 - Jan 2019 (1 year 8 months)
Provided technical support for different assets like Smartphones, Tablets, and handled day-to-day escalations for customer queries.
Associate Technical Support
Ensure Support Services (Redington India Ltd)
Apr 2014 - Jan 2016 (1 year 9 months)
Provided technical support for different assets like desktops, laptops, and handled day-to-day escalations for customer queries.
Tech stack
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