MFMichael Folorunsho
@michaelfolorunsho1
Highly motivated and customer-focused professional
NigeriaWhat I'm looking for
As a seasoned customer support expert with years of experience in customer support and IT services, I leverage my skills in developing customer relationships, improving retention, and maintaining high customer satisfaction. With a strong background in customer acquisition, goal-orientation, and stress tolerance, I excel in fast-paced environments.
With proficiency in Microsoft Suite and experience in utilizing CRM systems and tools for customer information management, I efficiently analyze data and identify trends to extract valuable insights for informed decision-making and continuous improvement.
Throughout my career, I have consistently demonstrated exceptional customer support, handling inquiries, and resolving issues promptly. I am a team player with excellent communication, sales strategies, and proactive problem-solving skills, ensuring seamless collaboration and customer satisfaction.
Experience
CHEnrolled eligible members for Medicare Part D, ensuring comprehensive coverage. Analyzed and interpreted customer information accurately, driving informed decisions for organizational growth.
FLAddressed customer inquiries, requests, and complaints promptly and effectively. Accurately analyzed and interpreted customer information to make informed decisions that contribute to organizational growth.
IT/Customer Support Officer
High Tech Data System (Wema Bank)
Nov 2021 - Jun 2022 (7 months)
Provided exceptional customer support for multiple ATM brands, ensuring prompt and professional assistance to enhance the overall banking experience.
Customer Service Officer
Guaranty Trust Bank
Apr 2021 - Nov 2021 (7 months)
Managed a large volume of inbound calls in a timely manner, consistently exceeding call targets and key performance indicators (KPIs).
Corp Liaison Officer
Danko Wasagu
Jan 2020 - Apr 2021 (1 year 3 months)
Maintained the welfare and safety of Corp members, reporting their activities to the Local Government Inspector.
Tech stack
Learn about the tools and technologies that Michael likes to use.
Availability
Location
NigeriaAuthorized to work in
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