Group Product Manager, Payments

Ready to be a Titan?

ServiceTitan is currently in search of a Group Product Manager - Payments. This role is integral to our operations, requiring a candidate who can effectively manage multiple projects, and make critical decisions regarding partnerships, costs, pricing, and methods.

As the Owner of our Payments products, you will be responsible for crafting flawless, secure transaction experiences that distinguish us from our competitors. You will steer product initiatives from inception to market debut, ensuring they cater to market requirements and offer concrete advantages to our customers. This role presents an unparalleled opportunity to employ industry-standard practices and your own innovative thought process to improve our customers' payment systems and augment ServiceTitan's offerings.

What you'll do:

• Guide the vision and roadmap for our Payments offerings, understanding customer needs and translating these into product capabilities.

• Develop industry-leading payment processing and transaction optimization capabilities.

• Represent ServiceTitan as a domain and product expert in customer interactions and online community.

• Collaborate with design and engineering teams to deliver an exceptional product experience.

• Drive product success and adoption by coordinating with marketing and GTM teams to create launch plans and campaigns.

• Manage both high-level strategic tasks and hands-on development process, overseeing resource allocation, and goal setting.

• Develop a strategic vision for the payments product portfolio, handling complex issues and implementing strategic policies.

• Take ownership of several products or product areas, establishing operational objectives, and work plans.

• Demonstrate advanced competence in feature lifecycle management areas and influence peers, acting as a mentor within the company.

• Identify and implement team-level improvements to speed up execution, create efficiencies, and shape the GTM approach for multiple large areas or products.

What you’ll need:

• 8+ years payments experience, including at least 7 years in a product management role.

• Prior experience with large-scale payment solutions.

• Strong technical acumen and experience with payment processing in a similar industry.

• Ability to translate business requirements and market needs into a successful product vision.

• Strong organizational, written, and oral communication skills.

• Proven ability to deliver on commitments and timelines.

• Experience with agile development methodologies such as Scrum.

• Ability to thrive in a dynamic environment and manage multiple competing priorities.

• Prior cloud computing / SaaS experience is a plus.

• Demonstrated leadership abilities, with a track record of leading high-performing teams.

• A growth mindset, with a willingness to learn, adapt, and improve.

• High levels of empathy, allowing for a deep understanding of customer needs and experiences.

• The ability to balance the needs of our customers with those of our business.

• An entrepreneurial spirit, ready to take on challenges in a fast-paced, high-growth environment.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.