Director, Employee Experience

Key Responsibilities

• Lead a high-performing team of internal communications and engagement professionals, providing guidance, mentorship, and support to ensure the successful execution of global communication and engagement initiatives.
• Develop and implement a strategic internal communications plan that supports the company's goals and objectives, while ensuring alignment with the CEO, Chief Human Resources Officer, Operating Unit Presidents, Marketing and Communications.
• Establish and maintain multiple channels for the distribution of internal messaging, including email, newsletters, digital signage, social media platforms, and other innovative communication and management tools.
• Provide management for a wide-ranging portfolio of Internal Communications initiatives, projects, and events.
• Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationships.
• Collaborate with cross-functional teams to create compelling content that informs, inspires, and engages employees at all levels of the organization. Demonstrate high proficiency in co-creating internal communications from the voice of our people.
• Oversee the development and management of an internal employee communications portal or Intranet, ensuring it is user-friendly, easy to navigate, and equipped with features that facilitate real-time connection and co-creation among employees.
• Drive continuous improvement in communication and engagement processes and practices, leveraging data and feedback to measure effectiveness, identify areas for enhancement, and optimize strategies.
• Interacts frequently with internal and external customers and vendors, particularly in problem resolution, crisis management, and employee relations.
• Serve as a trusted advisor to senior leadership, providing strategic counsel and guidance on internal communication matters, and representing the voice of employees in decision-making processes.

Qualifications

• Bachelor’s degree in communications, Public Relations, Human Resources, or related field.
• Minimum of 8 years of experience in Employee engagement and communications, with a proven track record of developing and executing strategic communication plans in a complex organizational environment.
• Demonstrated leadership experience, including the ability to build and motivate high-performing teams, manage competing priorities, and drive results in a fast-paced, deadline-driven environment.
• Strong interpersonal skills, with the ability to build relationships, collaborate effectively with cross-functional stakeholders, and influence outcomes at all levels of the organization.
• Excellent written and verbal communication skills, with a keen attention to detail and the ability to convey complex information clearly and compellingly.
• Proficiency in digital communication tools and platforms, including content management systems, social media channels, and employee engagement platforms.
• Knowledge of IT industry trends and best practices in communications and employee engagement is highly desirable.
• Demonstrated project management skills inclusive of management of scope, budget, and deadlines.
• If you are a strategic thinker, innovative problem solver, and collaborative leader with a passion for employee engagement and communications, we invite you to join our team and help shape the future of IT.