Senior Sales Coordinator – IHG Global Sales, Europe

Senior Sales Coordinator – IHG Global Sales, Europe

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries to deliver true hospitality for good. Our diverse portfolio of differentiated brands is well known and loved by millions of consumers around the world.

We genuinely care for our entire IHG Hotels & Resorts family. All our colleagues are valued, and their wellbeing matters to us. We provide the support our colleagues need to succeed and recognise them for their hard work. Our diverse global community values different perspectives and cultures.

This role is responsible for G&E fulfilment, SLA adherence, conversion rate improvement as well as providing analysis of sales reports and driving implementation of process changes within reporting. In addition, this role has direct responsibility for leading a team to provide consistently executed support to Europe Sales on non-core selling activities including but not limited to budgeting and financial processes.

Your day to day

• Lead the centralised Sales Support team with a key focus to align tools, ways of working in line with Europe sales strategy.
• Ensure SLA’s are adhered to, continuously monitor and evaluate non-core activities from the team and create solutions to drive G&E performance to maximise efficiency and profitability.
• Driving efficiencies by providing ad hoc analyst support to the Europe Sales Team & GSSC challenging the status quo, as required.
• Drive compliance and continuously improve people, processes, tools, sales strategy and delivery models.
• Support Europe sales teams to deliver efficient and effective service to their customer groups.
• Perform statistical data analysis activities to create accurate charts, tables and graphs in the correct format and within established time frames as required.
• Review sales production data for accuracy and trends and trouble shoot any errors in reporting and tracking issued.
• Produce and distribute Sales Reports (monthly, quarterly, annually)
• Support integrated ways of working across Europe Sales, Europe Sales Support, and wider enabling functions for priority processes.
• Run and review data reports using IHG systems to ensure the Europe Sales objectives are met - providing valuable insight to the Sales Leadership and broader team.
• Lead and develop best in class talent to drive high quality performance and revenue.
• Liaise with the Analytics Team on new reports and functionalities.
• Run regular Support Office Hours for the Europe Sales team to introduce updates into reporting and ways of working across processes involving Europe Sales
• Coordinate Support for Europe Sales Events and Initiatives
• Support the Budgeting Process for the Europe Sales Department
• Supervise the Financial processes (PO’s etc) for Europe Sales
• Ensure IWOS Europe Sales page is up to date

What we need from you

Whilst we love experience, mindset is of equal importance. We’re looking for someone who is committed with a natural ability to operate effectively in a fast moving, global environment.

• 2-3 years progressive work-related experience with understanding of sales systems and processes.
• Operational knowledge and strength with MS Office (Excel and Access).
• Demonstrated experience with internal Business Objects, Data Warehouse applications
• Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communication to the needs and level of user.
• Demonstrated ability to manage multiple projects simultaneously and efficiently, and to perform concurrent tasks that require technical and functional competence.
• Strong organizational skills, attention to detail
• Able to work in a virtual environment
• Able to drive team work and effectiveness within an international team

What we offer

At IHG we give our colleagues greater flexibility and balance – working in a hybrid way, blending remote and office working. Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely. Every role is different, and colleagues work with their team and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.