Marketplaces Operations Specialist

Fender Musical Instruments Corporation is a world-famous brand with offices across the globe. Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

We are looking for a talented Marketplaces Operations Specialist to join our México team. This individual will support the General Manager of Mexico and will be responsible for operations and support for active Marketplaces such as Amazon and Mercado Libre. The role requires extensive daily interaction with a cross-functional sales and distribution team and prior expert level experience using Mercado Libre and Amazon Vendor systems.

Essential Functions:

• Lead day-to-day operation for Amazon and Mercado Libre systems, orders and processes, including ownership of the channel itself.
• Act as primary day-to-day eCommerce operations contact for Customer Service, Logistics, IT and Inside Sales teams to ensure excellent consumer experience
• Partner with marketplace team (and other internal teams) regularly to define, build, and test revenue-driving promotions.
• Liaise with logistics staffing as needed to optimize order fulfillment processes and ensure timely and efficient order delivery.
• Provide weekly revenue estimates for the month and yearly outlook.
• Synchronize catalogues across marketplaces, seek opportunities to gain market share from competitor brands and aim to position our brands as “best seller” in each category.
• Provide critical operations support during peak eCommerce promotional periods (including Prime Day, Hot Sale, Buen Fin, Cyber Monday, Xmas)
• Produce and deliver regular operations activity and project status reporting - both written and verbal as needed.
• Assist as needed with end-to-end testing and quality assurance of product listings (new features, functionalities, videos) to optimize conversion rates.
• Learn, understand and assist in documenting eCommerce systems and processes.
• Monitor and act on understanding measurements of KPI’s for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPI’s. Working closely with sales operations.
• Experience with post-purchase scenario handling, including order issue resolution and return management – w/ demonstrated knowledge of best practices and automation tools.
• Support the family brands: Fender, Jackson, Charvel, EVH, Gretsch and Pre Sonus
• Additional duties as assigned

Qualifications:

• Preferred Bachelor Studies in Marketing, Ecommerce, Business Administration
• Experienced Marketplace Manager: Amazon AND/OR Mercado Libre environment (2+ years) from a major global brand.
• Expert in Amazon Vendor Central and knowledgeable of Seller Central.
• Knowledge e-Commerce platforms (2+ years)
• English language high proficiency
• Order Fulfillment through third parties experience preferred.
• Strong analytical skills and ability to learn and understand sales trends.
• Proficiency in Microsoft Office and online collaboration tools (Slack, Docs, etc.)

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.