Senior Associate, Business Development — Growth Operations

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there.
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

This is one of those roles that’s not right for most people, and is hard to hire for, but for the folks where it’s truly a fit, this is the most incredible, fun, and rewarding job in the world. Coinbase’s Quests & Learning Rewards programs help a key customer group of ours—asset issuers & crypto enterprises—in educating and acquiring new users. Our goal is to bring 1 billion users onchain, and this role is pivotal towards that goal. Quests & Learning Rewards programs help Coinbase users discover how specific cryptocurrencies work — and give them a bit of to try out onchain. It’s a fun and easy way for our users to dip their toes into the exciting applications and use cases that are unlocked with crypto. As the Sr Operations Associate, you will be responsible for the coordination and execution of these promotional campaigns and for driving continuous program improvements. In doing so, you’ll partner closely with many internal partners from different teams while serving as the primary point of contact for our external partner on all operational aspects of their campaign.

What you’ll be doing:

• Lead the end-to-end process of launching Coinbase Wallet Quests & Learning Rewards campaigns – including partner management, launch operations, campaign measurement, and continuous improvement/automation.
• Work closely with Sales/BD teams to facilitate partner onboarding and respond to prospect inquiries. Coordinate with Customer Experience (CX) teams to handle inquiries and follow up on promotional activities.
• Collaborate with internal partner teams across Product, Engineering, Design, Finance, Marketing, CX, and Sales/BD to drive the launch of each campaign. You are responsible for ensuring requirements are known, timelines are met, and stakeholders are kept informed of updates.
• Be the primary operational liaison for external clients initiating campaigns, providing comprehensive support before, during, and after the campaign lifecycle.
• Own and execute a roadmap to implement constant improvements to increase the program’s efficiency and efficacy. Listen to, and triage feedback from your stakeholders (internal and external) to drive the most impactful improvements.
• Cascade information, updates, and blockers to your stakeholders in a timely manner while being clear and concise. Be a leader who sees around corners - anticipate what may go wrong before it happens.
• You will be responsible for learning how to communicate with internal teams that have different backgrounds and priorities. If you encounter blockers, you’ll propose creative solutions and use your learnings to create better processes going forward.
• Coordinate the launch of campaigns, follow-up actions, and results reporting. Address follow-up requests from partners, such as content updates or modifications to rewards.
• Drive initiatives to enhance, automate and scale operational processes with your XFN partners.

What we look for in you (ie. job requirements):

• 4+ years of program management or consulting experience at a technology company and/or in a technical capacity.
• Able to manage multiple internal/external stakeholders and priorities simultaneously.
• A passion for crypto and a robust onchain resume.
• You roll up your sleeves and get it done. Whatever it takes, you find a way.
• A results-driven mindset with humility and self-awareness.
• Outstanding verbal and written communication skills.
• Enjoy solving hard problems and can turn incomplete, conflicting, or ambiguous inputs into action plans.
• Experience managing multiple complex projects across internal and external stakeholders through clear communication, strong analytical skills (qualitative and quantitative), and a constant focus on operational excellence.
• Prior experience scaling a product or process without hiring or outsourcing.

Nice to haves:

• Prior work experience in the cryptocurrency industry.
• Active crypto content creator through public channels like X, Mirror, Farcaster, etc.

Job #: P58866

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

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