Emmanuel Paul

Aligned academic programs with industry needs by negotiating strategic partnerships and collaborating on joint projects with corporate and academic partners. Advised senior leadership on industry trends and represented the university at key events and conferences. Successfully negotiated and finalized partnership agreements to advance the university's goals and objectives.

Proactively conducted meetings to reduce churn and understand pain points to set partners up for success. Created and implemented a clear and effective onboarding process for new accounts, fostering ongoing customer relationships. Maintained sales reports and developed strategies for business growth. Worked with the leadership team to develop, implement, and maintain a customer-first culture. Clos

Managed university partnerships, expanding market presence from 1 to 29 universities. Coordinated with the tech team to build white-labelled job portals for universities based on information gathered during demos. Served as the Single Point of Contact (SPOC) for all partner queries and conducted regular business reviews for alignment of objectives and outcomes. Increased product adoption among stu

Conducted assessments for clients interested in immigration services. Delivered an exceptional level of client service to individual and corporate clients. Followed up regularly with clients to ensure they signed up for immigration services. Actively managed a high case load according to the business's set processes. Stayed in touch with existing clients for new business or referrals. Managed all

Ensured the timely and successful delivery of solutions according to customer needs and objectives. Assisted with challenging client requests or issue escalations as needed. Managed a team of 4-6 new ISMs until they reached full FTE, focusing on individual targets. Built and maintained strong, long-lasting customer relationships. Oversaw customer account management, including negotiating contracts

Prepared training materials for process improvement. Took inbound calls to file claims for Chase bank customers. Identified fraudulent activities and mitigated the risk to customers and the bank. Interacted with branch bankers to understand the needs of high-net-worth customers visiting the branch.

Maintained sales activity records and prepared sales reports. Responded to sales inquiries and performed quality checks on product and service delivery. Made sales calls to new and existing clients. Developed and presented company products and services to current and potential clients. Monitored and reported on sales activities and followed up for management.

Made hotel room reservations globally through Hotels.com. Handled objections and used rebuttals to secure sales. Handled inbound sales calls for Hotels.com. Converted shoppers into prospective customers. Managed queries and questions about hotels.