Benedict Avworhokoghene
@benbrooks
Diligent Customer Service Professional
NigeriaWhat I'm looking for
I am a dedicated customer service professional with a passion for delivering exceptional service and ensuring customer satisfaction. With experience in handling large volumes of customer inquiries and providing primary customer support, I possess the skills to multitask and prioritize tasks to meet challenging deadlines.
Throughout my career, I have consistently met quality and productivity targets, and I am proficient in customer service best practices. I am a strong believer in forward-thinking strategies that focus on addressing customer needs and resolving concerns.
I am a skilled communicator with experience in handling customer inquiries, complaints, and suggestions in a courteous and professional manner. I am proficient in Microsoft Office Suites, JIRA, and Salesforce, and I possess quality assurance skills.
Experience
Customer Support Specialist
FairMoneyMicrofinance Bank
Jan 2022 - Present (2 years 5 months)
Helped large volume of customers every day with a positive attitude, focusing on customer satisfaction. Provided primary customer support to internal and external customers.
Telephone Sales Representative
DSTV Nigeria
Jan 2018 - Jan 2022 (4 years)
Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Customer Success Officer
Westgate Technologies
Jan 2022 - Feb 2022 (1 month)
Answered constant inflow of customer calls with minimal wait times. Updated account information to maintain customer records.
Availability
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