Customer Support Representative
Remote - South Africa
Salary Range: R10 000 - R25 000 p/m
About Us:
The Rapid Pioneers Group has a portfolio of over 30+ companies in the consumer and B2B technology space employing over 11,000 employees in its holding. We’re building a community of talent with a focus on marketing and creatives. We’re partnering with fast-growing European start-ups giving opportunities to talented Content Marketers to be part of shaping the world of consumer products through their creative work.
The Role:
We are seeking dedicated Customer Support Representatives to join our team, providing exceptional service via chat and email to our customers. This role is available in both full-time (40 hours per week) and part-time (20 hours per week) capacities, ideally combining to achieve 1.5 full-time equivalents (FTEs). The position requires proficiency in written English, experience in customer service, and the ability to work within South African working hours, with a slight shift to accommodate overlap with Eastern Standard Time (EST).
Responsibilities:
Respond promptly and professionally to customer inquiries via chat and email.
Assist customers with product information, troubleshooting, and issue resolution.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to identify and implement process improvements.
Uphold company policies and procedures while delivering excellent service.
Requirements:
Excellent written communication skills in English.
Previous experience in customer service or a related field is preferred.
Ability to work effectively within a team.
Strong problem-solving skills and attention to detail.
Familiarity with CRM systems and customer support software is a plus.
Flexibility to work within standard South African hours, with a shift to start and end times that align with EST (11:00 AM to 7:00 PM SAST).
If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this position. Please submit your resume and a cover letter outlining your qualifications and availability. We look forward to hearing from you!