Salesforce System Administrator

What You Will Do

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD.
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom metadata types, mobile administration, dashboards and reports.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Sandbox environment management.
• Identify unused or underutilized platform features.
• Support create a platform roadmap and define priorities, liaising with stakeholders (Well Architected).
• Execute data management strategies to improve data quality, implement rules and automation as needed.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• User support tickets, and technical documentation.
• Monitor and improve user adoption.
• New user and ongoing user training.
• Identify areas of improvement and correlate them to the sales cycle.
• Support Salesforce integrations with other applications including but not limited to HubSpot, Intacct, and ServiceNow.
• Evaluate new Salesforce releases and applications, lead plans for their implementation, and remain current with Salesforce administration best practices.
• Partners with developers and vendors to ensure business requirements are fully implemented, thorough testing is complete and system quality maintained.

What You Have Done

• 2+ years experience within the software, technology, or XaaS industries.
• 2+ years experience as a Salesforce Administrator.
• Salesforce.com Administrator Certification(s), with Salesforce Advanced Administrator preferred.
• Experience implementing, configuring and/or administering out of the box integrations with Salesforce.
• Ability to understand complex business processes and make recommendations to align with industry and system best practices.
• Proficient utilizing Salesforce Sandbox for change management (deep understanding of SDLC) Familiarity with Force.com/Apex/Visual Force.
• Experience as the Salesforce expert relative to area of responsibilities.
• Ability to work both independently and collaboratively in a fast-paced, fully virtual work environment.
• Strong organizational capabilities and ability to manage multiple time-critical projects (Agile methodology)Self-starter who can work independently and proactively to resolve issues, take ownership of projects and processes.
• Proficient and excellent English written and verbal skills.