Technical Writer

OUR HIRING PROCESS:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

We are looking for a talented and detail-oriented Technical Writer to join our Team. As a Technical Writer at INFUSE, you will be responsible for creating clear, accurate, and engaging documentation that supports our platform’s capabilities and enhances user understanding. Technical writers play a vital role in ensuring that users can understand and effectively use complex products, systems, or processes.

Responsibilities:

• Develop and maintain technical documentation: This includes Tech specifications for Dev/QA/BA Teams, user manuals, API reference materials, FAQs, and other technical guides
• Apply reverse engineering skills: Analyze platforms, technical documentation, code repositories, and other relevant resources to extract key information
• Collaborate with technical teams: Work closely with BAs, QAs, developers, and other technical staff to ensure documentation accuracy and completeness
• Craft clear and concise instructions: Technical information needs to be broken down into easy-to-understand steps for users with varying levels of technical expertise
• Maintain and update documentation: Keep pace with product or system changes by revising and updating documentation accordingly
• Choose appropriate formats: Develop and maintain documentation standards, templates, and style guides
• Review and edit technical content produced by other team members for accuracy, clarity, and consistency
• Stay up-to-date with industry trends, emerging technologies, and best practices in technical writing

Qualifications/Skills:

• Bachelor's degree in a technical field, such as engineering, computer science, or related field (or equivalent experience)
• Minimum 3 years of experience as a technical writer with a proven track record of creating various types of technical documentation
• Experience using reverse engineering techniques
• Deep understanding of technical specifications and their role in product development
• Strong understanding of software development processes, systems architecture, and technical concepts
• Excellent written and verbal communication skills, with the ability to tailor content for different audiences
• Outstanding communication skills are necessary to be able to effectively communicate complex technical information to a variety of audiences, including non-technical stakeholders
• Reporting Skills are crucial for technical writers, as they need to effectively present complex data and information in a clear, concise, and actionable format
• Ability to create clear, concise, and informative diagrams, charts, and flowcharts
• Proficiency in gathering and synthesizing information from multiple sources
• Attention to detail and a commitment to producing high-quality work
• Ability to work independently with minimal supervision
• Fluency in technical and common office software
• Exceptional analytical and conceptual thinking skills
• Ability to multi-task and be a self-starter
• Upper-Intermediate + in English; knowledge of Ukrainian or Russian is a must

We offer:

• A competitive salary tailored to the candidate's experience and skills. Payments are processed monthly (USD)
• Full Remote, Work schedule: Monday-Friday, from 14:30 to 23:00 EEST (incl. 30-min breaks)
• Interesting and long-term projects
• We support work-life balance and offer paid annual leave and paid sick days
• Opportunities for professional development and career growth
• Reduced Fridays during summer

Our recruitment process:

• Interview with HR + one-way video interview
• Test Task
• Technical interview with Team
• Final interview with the Hiring Manager