Director of Account Management

PLEASE NOTE: THIS IS A REMOTE OPPORTUNITY WITHIN THE UK

The world of esports/gaming is growing and so are we!

Are you ready for the adventure?

At EFG (ESL FaceIt Group), we bring moments of magic and provide thrills to hundreds of millions of people, every single day. We pride ourselves in having enabled and empowered the esports industry for more than two decades, aligned with our core mission “Create worlds beyond gameplay, where players and fans become a community”. Our passion, craft, and DNA are aligned to create and shape the world of esports, gaming tournaments, leagues, events, and holistic ecosystems through our millions of players, fans, and heroes, as well as through our people, and culture. This is one of many reasons why EFG is a magical workplace, where anything is possible, and where you will thrive and experience a game-changing career.

Our Advertising team is growing and we are actively seeking a new team member to join our dynamic group. We are actively seeking a dynamic Director of Account Management who will play a pivotal role in spearheading the expansion and enhancement of EFG's global advertising revenue. In this capacity, you will lead the charge in fostering client satisfaction and driving revenue growth. Your mission is to drive a profound transformation within the EFG organization, fostering an environment dedicated to the continuous growth and development of our talented teams.

The role of Director of Account Management encompasses a blend of commercial and operational responsibilities having ownership and responsibility for all digital media post-sales processes and customer engagement. Our ideal candidate is poised to excel in this dynamic and rapidly evolving industry and company landscape, boasting a deep understanding of digital media, strong leadership skills and a proven track record of building and growing successful client relationships.

What you’ll do:

Leadership and team management (25%)

• Define and implement the post-sales processes for all digital media sales across EFG audiences and inventory both on and off-platform
• Lead and inspire a high-performing team of digital media account managers, providing guidance, mentorship, and professional development.
• Foster a collaborative and innovative team culture focused on delivering exceptional client service and achieving revenue targets.
• Build and drive cross-functional relationships to ensure that the highest standards of customer service are delivered across the business
• Plan and advocate for resources and successfully oversee their implementation
• Keep current with changes in the industry and identify best practices that can be used to increase overall revenue
• Manage departmental budgets, ensuring optimal resource allocation and financial performance.

Customer Relationship Management (50%)

• Build and maintain strong relationships with key clients, serving as a strategic partner in their digital media initiatives.
• Provide strategic guidance to account managers on complex client challenges and opportunities.
• Oversee the development of comprehensive digital media strategies in collaboration with account managers and clients
• Ensure campaigns align with client objectives, industry trends, and best practices.
• Identify opportunities for upselling and expanding services to existing clients
• Develop and implement strategies to enhance client retention and satisfaction.
  
  
  

Operations (25%)

• Create a culture of operational excellence to earn the trust of our customers and stakeholders
• Define and own ongoing weekly/monthly/quarterly/annual reporting mechanisms for the ads business to commercial leadership
• Define standard operating procedures (SOPs) for all post sales activity
• Monitor the end-to-end execution of digital media campaigns, ensuring they meet client expectations and deliver on performance metrics.
• Provide strategic insights and recommendations for optimizing campaigns based on data analysis

Application information:

Do you feel ready for the challenge of working at @EFG? Join us for a game-changing career where we will be shaping the journey of esports with diversity and inclusion. We encourage you to apply by filling in our application form including your earliest starting date and your desired salary.

Please apply by adding the requested documents CV or your cover letter in English and preferably in PDF format.

Our Recruitment Process – What to Expect?

Our recruitment team is committed to carefully reviewing and evaluating your application for this role. We will look

at your past studies, work experience, overall passions, as well as your personal relationship with games, to help us gauge the connection between these points and the criteria set forth by our hiring manager for this role. You can expect to be invited for an interview if your experience matches and/or an email notification containing feedback if you didn’t qualify for this round. Either way, you will hear from us!

About us @EFG:

EFG is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Each of our brands plays a significant role in creating worlds beyond gameplay.

They build, connect, and nurture beyond game ecosystems to unlock more fun, fame, and fortune for gamers across the globe.

• At ESL we create worlds where everybody can be somebody
• At FACEIT we create a world where the community has the power to shape video games
• At DreamHack we create a world where the gaming community comes to life

Requirements

• Proven experience in digital media account management, with a minimum of 8 years in a management role.
• In-depth knowledge of digital media platforms, advertising technologies, and industry trends.
• Strong leadership and team management skills, with a track record of building and developing high-performing teams.
• Excellent communication and presentation skills with the ability to solve complex problems for our internal teams and customers
• Analytical mindset with the ability to interpret data and provide actionable insights
• Ability to travel as required.