Content Operations Specialist

At Education Perfect, we believe that education has the power to change the world. Our mission is to maximise every student’s potential. As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

We are looking for a Content Operations Specialist to join our team! In this role you will collaborate across the content delivery team to guarantee the seamless and efficient resourcing of our content projects. A substantial part of the role involves recruiting, onboarding and overseeing contractors and contractor-led project initiatives. Additionally, the role will play a vital role in supporting process optimisation, reporting, and managing our documentation.

What you will do:

• Collaborate with our Talent Acquisition Specialist to oversee contractor recruitment, from sourcing to interviewing, ensuring alignment with project needs
• Manage contractor engagements, providing guidance for successful project outcomes
• Efficiently onboard and offboard contractors, ensuring access to necessary systems and documentation
• Identify opportunities to enhance delivery processes for content projects
• Present recommendations for process improvements to senior leadership
• Facilitate cross-functional collaboration to increase efficiency and operational excellence
• Generate regular recruitment effectiveness reports and analyse data for trends
• Maintain accurate documentation of project processes and workflows
• Ensure accessibility of documentation to relevant stakeholders
• Supervise Content Support process, including direct management of our Content Support Specialist
• Manage external feedback channels and produce necessary reports

About you:

• Experience in a similar operational role
• Management or lead experience, supporting a direct report
• Demonstrated experience of process improvement and enhancing delivery processes to increase efficiency
• Experience in talent sourcing and facilitating the recruitment process
• Demonstrated delivery/operational mindset
• Exceptional time management abilities and multitasking skills
• Documentation & reporting experience with a data-driven/analytical mindset
• Proven track record of collaborating with a wide variety of teams/stakeholders
• Innovative thinking and problem-solving skills
• Experience working in the education/ed-tech industry (desirable)

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we still want to hear from you.

What we offer:

• As our team is based globally, we offer both remote and flexible working arrangements
• For our remote workers, a communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home office
• Three extra days of holiday/annual leave during our end of year shut down period, parental leave top ups and a community service day
• Wellness allowance to use on anything to support your mental and physical wellness
• Reimbursement of childcare costs of $50 per week per preschool aged child
• EAP with unlimited sessions
• Employee Equity Bonus Plan
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero, BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.