Senior Account Manager, East

Location

We are looking for a Senior Account Manager based in the Eastern part of the United States. This can be someone in the EST time zone. This is a fully remote opportunity.

Who We Are
DoiT is a global multi cloud innovator that helps simplify the most important cloud challenges. Our vision is to deliver the true promise of the cloud by making it more accessible and transformative.

Our mission is to help cloud-driven organizations understand and harness the cloud to drive business growth. We do this by providing intelligent and continuous engagement with unrivaled cloud expertise to buy, optimize, and manage the cloud with ease. With almost 2,500 years of collective cloud operations experience and $1.7B in cloud spend under management. An award-winning strategic partner of Google Cloud and AWS; DoiT works alongside our 3,000+ customers to save them time and money.

The Opportunity

The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with those customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers.

Responsibilities

• Develop a deep contextual understanding of our business, our cloud management platform, our clients, our users & their needs
• Maintain knowledge, context, & ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth
• Help aggregate customer feedback that ensures our products & solutions closely align to customer needs & asks
• Work with engineering teams to provide greater market/customer context and prioritize deliverables within active development cycles
• Deliver regular reviews with customers tracking active project timelines, projected spend on respective cloud platforms and feedback on DoiT support & engagement
• Maintain competitive awareness and ensure sustained differentiation is always a core objective
• Collaborate with cross-functional teams to ensure input is captured, and your plan is widely understood
• Beta CMP features with clients in order to gather feedback for the product development teams
• Understand the correct and fastest escalation paths within DoiT and the cloud providers in order to assist customer through product related issues

Qualifications

• 3+ years experience at a technology company
• 5+ years professional experience in a sales role for B2B SaaS products or the cloud
• Strong technical skills that enable you to engage productively with technical teams
• Experience in a Customer Engineering or Customer Success role highly preferred
• Experience with AWS, GCP, or other major public cloud or top SaaS solution
• Ability to adapt to fast-changing nature of SaaS market, and can pivot and learn quickly
• Strong verbal/written communication skills
• Organized and methodical
• A desire to grow within the organization and continuously broaden your skill sets

Bonus Points

• Cloud practitioner or associate level AWS or GCP certifications

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we’re here and happy we hit that ‘apply’ button.

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program