Technical Ops Support

Responsibilities:

• This is a 24x6 customer support team. Team members will be on rotation shift., covering support channels across, Forum, Telegram group and Discord.
• Hands on technical support. Analyst issue and provide solutions and suggestions.
• Deliver a stellar customer experience(i.e. SLA).
• Understand customer needs and how to meet unique challenges and goals.
• Seek product feedback and track usage/performance, driving our product roadmap.
• Build and maintain ongoing relationships with multiple stakeholders, both internally and externally.
• Partner with internal teams to drive long term solutions / product development decisions.
• Work in a quick changing environment.

Requirements:

• Candidate needs to be in the EU time zone.
• Excellent English in both speaking and writing.
• Min 1+ years of experience in a technical support role.
• Technical degree.
• Strong analytical skills.
• Ability to understand and troubleshoot complex technical issues.
• Strong communication skills with internal and external stakeholders.
• Excellent people skills to monitor.
• Interest in blockchain and crypto technologies.
• Experience with blockchain/web3 is a must.