Siddharth Agarwal

Seasoned Principal Program Manager with expertise in steering and overseeing large-scale programs and projects within the telecom industry. Proficient in Agile Methodologies, Agile Project Management, Scrum methodologies, Team Management, and Cross-functional Team Leadership. Skilled in Product Planning, risk management, stakeholder engagement, and resource optimization.

Managed project plans, timelines, and schedules, ensuring that deliverables are met on time and within budget. Leading end-to-end project management of call center technology (CCT) solutions. Implemented monitoring of IVR metrics which improved API success rate to 99.5%.

Program Lead managing acquisition experience project for Airtel broadband achieving 100% digitization. Led implementation of Agile practices leading to 90% of orders being activated within 24 hrs.

Handled product strategy and created business cases, high-level use cases, technical requirements, revenue, and ROI. Managed agile teams to implement new products for call center advisors. Worked with cross-functional scrum teams to develop and release these products.

Managed complete call center program for Airtel DTH product. Implemented best practices resulting in a reduction of calls by 50%. Handled end-to-end operations for multiple call centers.

Implemented automation for audit consolidation across 4 cities. Defined and established the overall quality strategy and approached to determine, investigate, and resolve quality issues. Worked with cross-functional teams and interacted with all levels.

Responsible for the TAT adherence to the closure of complaints received from various touch points. Provided end-to-end closure of problems, determining problems and providing resolutions on all aspects.